Refund & Return Policy
When and how subscription fees are refunded.
Last updated: 19 July 2026 · Questions about this page? Email info@schoolmanagementsolutions.in or call +91 808 070 7744.
Scope
This policy applies to subscription fees paid for the e-school ERP platform. Because the service is delivered digitally, there is no physical return.
Before go-live
If you cancel before your account goes live, you receive a full refund of subscription fees paid, less any third-party costs already incurred on your instruction (for example a domain purchase or hardware ordered).
First 30 days after go-live
If the platform does not do what we said it would, tell us in writing within 30 days of go-live. If we cannot resolve it, you receive a full refund of the subscription fee for the current term.
After 30 days
Annual subscriptions cancelled mid-term are refunded pro-rata for unused whole months, calculated from the end of the month in which written notice is received. Monthly subscriptions are not refunded for a part-month but will not renew.
What is not refundable
Third-party charges we passed through at cost — SMS and WhatsApp credits already consumed, payment-gateway fees, domain registrations and any biometric hardware supplied. Hardware faults are handled under the manufacturer’s warranty.
Your data on cancellation
Regardless of any refund, you may export your complete data before your account closes. We retain a backup for 60 days in case you need anything further, then delete it.
How to request a refund
Email info@schoolmanagementsolutions.in from an authorised school address, stating your institution name and reason. We acknowledge within two working days and, where a refund is due, process it to the original payment method within 10 working days.
Disputes
If you disagree with a refund decision, ask for it to be escalated. We would rather resolve a dispute directly and fairly than have you leave with a bad experience of us.
Still have a question?
If anything on this page is unclear, ask us directly — we’d rather explain it than have you guess.