Terms & Conditions
The terms governing use of the e-school ERP platform and this website.
Last updated: 19 July 2026 · Questions about this page? Email info@schoolmanagementsolutions.in or call +91 808 070 7744.
Agreement
By accessing this website or using the e-school ERP platform, you agree to these terms. If you are accepting on behalf of an institution, you confirm you are authorised to bind it.
The service
We provide access to the e-school ERP software as a hosted service, together with implementation, data migration, training and support as described in your plan. Specific commitments for your institution are set out in your written order or contract, which prevails over this page if there is any conflict.
Subscription & billing
Fees are charged per actively enrolled student per month, billed annually in advance unless otherwise agreed, and are exclusive of GST. Only actively enrolled students count towards billing; alumni and archived records do not.
Your responsibilities
You are responsible for the accuracy of data you enter, for keeping login credentials secure, for granting appropriate permissions to your staff, and for obtaining any consents required to store student and parent information.
Acceptable use
You may not attempt to breach the security of the platform, reverse-engineer it, resell access without authorisation, or use it to store unlawful content. We may suspend access where continued use presents a security or legal risk, giving notice wherever practical.
Data ownership
Your data remains yours. We claim no ownership over student, staff or financial records you store. You may export your data at any time, in full, without asking our permission.
Availability
We target 99.9% monthly uptime excluding scheduled maintenance, which we announce in advance and schedule outside Indian school hours wherever possible. Enterprise customers may have a contractual SLA with defined remedies.
Support
Support is provided 24×7 by phone, WhatsApp and email at no additional charge. Response-time commitments vary by plan as described on the pricing page.
Intellectual property
The platform, its source code, design and documentation remain our property. Your subscription grants a non-exclusive, non-transferable right to use it for the term of your plan.
Limitation of liability
To the extent permitted by law, our aggregate liability arising out of the service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.
Termination
Either party may decline to renew at the end of a term. We may terminate for material breach that remains unremedied after written notice. On termination you have 60 days to export your data before deletion.
Governing law
These terms are governed by the laws of India, with courts at Mumbai, Maharashtra having exclusive jurisdiction, save where local law grants you rights in your own jurisdiction.
Still have a question?
If anything on this page is unclear, ask us directly — we’d rather explain it than have you guess.